Frequently Asked Questions (FAQ)


What is your mobile number?

Please contact us at 03111222357 anytime between 9am-9pm (Monday-Sunday)

What is your WhatsApp number?

Our offical contact number is same as our WhatsApp number: 03111222357. 

What are retail store timings?

We are open from 10am-10pm (Monday-Sunday). *Please note that timings for public holidays may be affected.

Where are you located?

We are located in Lahore, Pakistan. You can enjoy shopping at any one of our 6 outlets. They are located at:

What is the 7-day Return Policy?

Our 7-day Return Policy is a service we created in order to give you peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call immediately:

  • You accidentally received the wrong product

  • You have been overcharged

  • You found manufacturer defects

What is the Refund Process?

If your pre-paid order is canceled due to unavailability of the product or any other reason pertaining to, you shall be entitled to a full refund by which shall be processed and executed within 7 to 10 working days. Moreover, if you are based in Lahore, you can also get an in-store refund depending on the terms and conditions of the product.

What is the Delivery Time?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, it may take up to 5 working days.

What are the delivery charges across Pakistan?

Delivery charges are free across Pakistan over RS. 1,000/- (Terms & Condition apply)

How can I place my order?

You can place your order on our (1) Website (2) WhatsApp Number (3) Phone Call to our customer service representative.

Do you have an Exchange Policy?

Yes, we do! If by some extremely rare chance the product you receive is not up to your standards, all you have to do is call or email us and let us know within 7 days of receiving the product. Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.

Do you have Express Shipping?
By Express Shipping we mean order placed and delivery in same day. Express Shipping is only available in Lahore with 100% advance payment. The order placed would be dispatced to you by our nearest retail store.

What payment methods are accepted?

We have the following payment methods through which you can make a payment:

  • Cash on Delivery (COD)

  • Credit/Debit Card (VISA/MasterCard/UnionPay)

  • Online Bank Transfer (Keenu)

  • Direct Bank Deposits

  • SMPK Wallet

  • Cash Deposit at any of our Retail Store

How can I track my online order?

You can simply visit our Track Shipment page on the website, enter your Order ID and trace your package exact shipping status. Moreover, in order to improve our customer experience, we also notify our customers the exact shipping status via text message.

Can I use my SMPK Wallet balance at any retail store?

Yes, you can use your SMPK Wallet balance at any of our retail store without any hassle.


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